Helpdesk
GalactiData Managed ITA helpdesk is a vital part of IT management, providing essential support, and ensuring the smooth operation of IT systems. Its effectiveness depends on its ability to manage incidents and requests efficiently, provide high-quality customer service, and adapt to the evolving needs of the organization. Having IT professionals only a phone call or email away allows your organization to focus on its productivity without the extra expense or hassle of maintaining an internal staff.
Customer service is a major part of a successful helpdesk experience. A friendly voice can often make the most stressful of situations much more manageable. A helpdesk would maintain decorum while ensuring your technical issues are handled accurately, promptly, safely, and securely.
Benefits of utilizing a helpdesk at your organization:
- detect, classify, and resolve an incident
- manage requests for new services
- analyze and prevent as many future problems as possible
- conduct changes with proper quality control and in an organized manner
- and most importantly, be proactive and provide meaningful results for your organization.
Our Promise to You:
GalactiData prides itself on providing the best experience it can so you and your organization feel at ease.
- We have IT professionals with a friendly face and voice.
- We have knowledgeable IT professionals that can multitask and solve numerous problems.
- We utilize industry-leading software to provide your team members with accurate and efficient technical support as quickly as possible.
- We maintain a vast knowledge repository of what works and what does not.
Is Your Helpdesk Helping You?
Service Level Agreement (SLA): Is your helpdesk meeting your response expectations? How prompt are they in responding to your request?
Connectivity: Are there multiple avenues for you to be able to reach them?
Friendliness: How do they treat your team members? Are they panicked during emergencies?
